Return Policy

Our Promise

GL Wireless is dedicated to selling quality tech and providing best customer services.

We know hassle-free return option is most shoppers’ want. Nation-wide retailers also have retail-standard returns policies to meet buyers’ expectations. Here is how we Surpass shoppers’ expectation.

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Return Policy
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Return Window (cellphone category)

NO RETURN/issue replacement device only

15 days 15 days 15 days 30-Days
No Receipt Required (cellphone category)
No Damage Required (cellphone category)
Free Return Available (cellphone category)
Refund Time (cellphone category) 7-10 business days 7-10 business days 7 business days 3-5 business days

We extend return period to 30 days and offer A 30-Day Hassle-Free return policy.

We DO offer a 30-Day HASSLE-FREE Return Policy on items which you are not completely satisfied with.We are happy to offer every shopper 30-Day Hassle-Free return option, but we reserve the right to charge restocking fee in some circumstances (e.g. items that come back in damaged condition or coming back in different condition)

More Questions?
For more information, check out our Q&A page.

How to Return

1 Request

Fill out the form on the return request page, providing your order number, Serial Number/IMEI and reason for returning your item. PLEASE NOTE: Items only purchased from us will be accepted

2 Approved

We’ll get back to you within 24 business hour with approved RMA number

3 Pack it

Place your item back with Approved RMA number in its original packaging, safely and securely. PLEASE NOTE: Items that are returned damaged are subjected to a restocking fee or denied; BRAND NEW devices will must be in exact same condition or a restocking fee will apply

4 Ship it

Ship the device back to us. We recommend using USPS priority mail Small Box. It should be the most economical way to return the device back. PLEASE NOTE: Return shipping is free ONLY if item is defective! Click here for more detail about Free return option

5 Get Refund

Refunds/exchanges will be issued within 5-business days of return delivery!