I have a general question or issue that is not covered here, who should I contact?
Please contact our GL Wireless Customer Service Department at firstname.lastname@example.org.
Do the products come with warranties?
Yes, all of our products are covered by a 30-Day Warranty/30-Day Return Policy. If you would like to return your item and you are within 30 days of the purchase, and it is still in its original condition, you can submit return request here at https://glwireless.net/return-request/
What does Condition mean?
Our grades correspond to the visible state of the devices’ appearance. Our devices’ cosmetic conditions are graded as follows:
Mint - Pristine condition no signs of wear, our best and brightest
Excellent - minor tear and wear, minor scratches
Very Good - trace of wear, visible scratches, overall in Good Shape
Eco - visible wear, deep scratches (currently not sell to our end users)
How do I create a GL Wiereless user account?
What forms of payment do you accept?
We currently accept Paypal, VISA, MasterCard, AMEX, and other major credit card. Rest assured that all payments are secure, since our service uses 256 bit SSL security ensuring a higher level of data encryption.
My credit card was rejected, what can I do?
We are sorry to hear this. To protect our customers, our Fraud Department will conduct a verification process. If any of the information used does not match, the order payment will be rejected. To avoid a fraud check, you can always use Paypal.
Can I submit a payment over the phone?
For security purposes, we do not take payment information over the phone at this time. All payments must be completed through check out, by the customer. If you have any questions, please contact us @ email@example.com and we will guide you through it.
How can I use my promotional discount coupon? (EDIT)
When in the checkout page, you will be able to enter the coupon code. You will find a link above the Payment Method section. The link is titled “Have a Coupon? Click here to enter your code“. Clicking on this link will expose a field in which you can enter your coupon code. Once the coupon code is entered the discount will be applied to your order.
Can I pay in person?
We are an online store. The only way to pay for an order is through our website.
How much is shipping and handling?
We provide free shipping on all order and there is currently no charge for shipping and handling.
When will my order ship?
We do our best to ship it out within 24-48 business hours of receiving the order. If you have any other questions, please do not hesitate to contact us by email at firstname.lastname@example.org. Please metion the order number in your order inquiry email so we can provide quicker service for you.
What service level and carriers do you use for shipping?
We understand that all buyers want to get their online order as quick as possible. We thus use AIR delivery service on every order to make sure all order will be delivered within 2-3 days.
For P.O Box address -- we will ship via USPS priority mail
For any other address --we will ship via Fedex 2-Day Air Delivery
You can check the shipping status and tracking number for your order once it is markedn “Shipped”, in the “My Orders” area. You can then click on “Track Your Package” to be directed to the carrier’s tracking information site.
I have entered the wrong shipping address, can I change it?
Due to our efforts to reduce fraudulent activity, the system does not allow address changes. If your order has not shipped, we can attempt to cancel it so you can replace the order with the correct address. If the order has shipped, we can request it is returned to the shipper.
My package shows it was delivered but I do not have it. What should I do?
Please email us at email@example.com. We can conduct a carrier investigation with your consent. Please also mention your order number for us to locate your order. We recommend that you also verify with neighboring homes or buildings if they might have accidentally received your package.
I urgently need an item. Can it be shipped overnight?
We apologize for any inconvenience. Some shipping exceptions due to weather, construction, accidents, or similar events cannot be controlled. Other exceptions can be caused by an incorrect address, or the recipient not being present during delivery. We recommend placing orders as early as possible to allow for normal shipping time, and to keep an eye on the tracking information provided so that an adult can be around to receive the delivery. Reach out to us as soon as possible if the shipping carrier requires any additional information.
I've received my order but I'd like to return it. Do I have to pay for shipping? (EDIT)
To return an order, please reach out to us as soon as possible. We will provide a prepaid UPS return label for orders within our 30-day return policy and 90-day technical warranty. Returns are shipped via standard UPS ground. If additional assistance is required, we can schedule a UPS pickup for your return.
Do you ship internationally?
Unfortunately, we do not ship orders outside of the United States, but we can ship order to US based forwarding address. You can use this kind of address so your package can be forwarded to your international address.
The product is no longer in the U.S. but I need to ship it back. Do you offer free international returns? (EDIT)
We only offer free return shipping from within the U.S. If a package is located outside the U.S. and needs to be returned, then the package must be arranged to be shipped back to the U.S. Once the package is returned to the U.S. you can use our prepaid shipping label to return the product to our warehouse. We do not reimburse customers for international return shipping costs.
Can I cancel my order at any time?(EDIT)
You can cancel your order any time before it ships out and leaves one of our facilities, by clicking “Cancel Order” in the “Your Account” section for that specific order. Once your order is marked as “Shipped” and has a tracking number it cannot be cancelled. In this case you will have to wait until you receive it and initiate an RMA claim if necessary.
I have requested a refund for my order, when will it be processed?
Once you have spoken with one of our customer service representatives or initiated an RMA claim (see Returns), and we receive your item back at one of our facilities, we will process your refund. Refunds are returned to the original form of payment. Please note that the time it takes for the funds to appear on your original form of payment is solely due to that specific financial institution or credit card. Typical industry times are 3-5 business days.
How do I return an item?